How We Sometimes Operate like a Concierge Service

Concierge Services aren’t just for hotels. This is a white-glove level of service designed to prompt next-level customer loyalty. And that’s how Houlihan & O’Malley operates on many occasions. Primarily, clients view a concierge as a trusted advisor — even in Real Estate, someone who can make recommendations or suggestions about who to use for new windows, plumbing issues, getting a dumpster, or just something as simple as who to call for a small paint job.

A Real Estate Concierge assists clients by performing various tasks such as:

• Picking up mail for the owners while out of town
• Turning the lights on and off (before & after showings)
• Turning the alarm off and on (before & after showings)
• Commissioning handyman services

• Coordinating repairs with the appropriate service people; Locating hard-to-find trades people — Locksmiths, Stain Glass Repair, etc.
• House Cleaning Services

• Landscapers/Lawn Services

• Organization/De-cluttering
• Decorating Help
• Staging

These services are extremely invaluable to a homeowner.

Even something as simple as getting your house documents that are on file in your town building department. Before we meet our clients, we go to the building department to obtain all the paperwork on the house — checking for closed & open permits, Certificate of Occupancy (CO), etc.  We have great relationships with many of the local building departments, whereas most individuals do not even know where to go.

That is what concierge services are all about. If we can’t do it, we’ll find someone who can.

Houlihan & O’Malley Real Estate Services has been around for 30+ years-we are a small boutique agency, family owned and operated with local talent and commitment to all!